Terms of Service

Clear terms protect both sides of a relationship. We have written these in plain language so you know exactly what you are agreeing to.

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (the “Client” or “you”) and Pinnacle Asset Management AG(“Pinnacle Asset Management”, “we”, “us”) governing your access to and use of our website, mobile interfaces, and investment platform (the “Services”). By creating an account or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Account eligibility

To open and maintain a Pinnacle Asset Management account, you must be at least 18 years of age (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. You must not be resident in a jurisdiction where use of our Services is prohibited by law, and you must not appear on any applicable sanctions list. We may decline to open an account, or close an existing account, at our discretion where doing so is necessary to comply with legal or regulatory obligations.

2. Registration obligations

When registering, you agree to provide accurate, current, and complete information and to keep it up to date. You must complete know-your-customer (KYC) verification before any investment is made, and you authorise us to verify the information you provide against third-party data sources. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use or security breach.

3. Investment risks

You acknowledge that you are responsible for assessing whether any investment is suitable for your individual circumstances and that you have obtained such professional advice as you consider necessary. We do not provide personalised investment advice unless expressly agreed in writing as part of an advisory engagement. Investment decisions are ultimately yours.

4. Prohibited activities

In using the Services, you agree not to:

• Use the platform for any unlawful purpose, including money laundering, terrorist financing, or sanctions evasion.
• Provide false, inaccurate, or misleading information during registration or KYC.
• Attempt to gain unauthorised access to any part of the platform, its systems, or another user's account.
• Use automated systems to scrape, monitor, or interfere with the platform beyond what is necessary for normal use.
• Refer yourself or attempt to exploit the referral program through coordinated deposit-and-withdraw cycles or other manipulative behaviour.
• Misrepresent your relationship with Pinnacle Asset Management or use our branding without authorisation.

Violations may result in suspension or closure of your account, forfeiture of improperly earned balances, and referral to the relevant authorities where appropriate.

5. Payment terms

You may fund your account through the methods offered on the platform, which may include direct cryptocurrency payments, card payments processed by Stripe, crypto invoices via NOWPayments, and fiat-to-crypto on-ramps. The availability of specific methods depends on your jurisdiction. You are responsible for any fees charged by payment processors and for ensuring that funds you deposit are derived from lawful sources. Deposits are credited once confirmed by the relevant processor or network.

6. Withdrawal policy

You may withdraw your available balance at any time, subject to verification and our standard security procedures. Withdrawals are processed within an average of 47 minutes during business hours; bank transfers may take one to three business days depending on your bank and jurisdiction. Investment plans have a defined duration (typically 30–180 days depending on tier), and early withdrawal may incur an early-exit fee of 2–5%. Vault plans are locked for the full duration and do not permit early withdrawal. Lock periods are clearly displayed before you commit.

7. Intellectual property

All content on the platform — including the Pinnacle Asset Management name and logo, text, graphics, software, and the design and arrangement of the platform — is owned by or licensed to Pinnacle Asset Management and protected by intellectual property law. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without our prior written consent, except to the extent strictly necessary to use the Services as intended.

8. Limitation of liability

To the maximum extent permitted by law, Pinnacle Asset Management shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or loss of opportunity, arising out of or in connection with your use of the Services. Our aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees paid by you to Pinnacle Asset Management in the three months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Governing law & dispute resolution

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of Netherlands, without regard to conflict-of-law principles. The courts of Amsterdam shall have exclusive jurisdiction over any dispute that cannot be resolved amicably, save where mandatory consumer-protection law requires otherwise. Before initiating litigation, the parties shall attempt in good faith to resolve any dispute through negotiation and, where appropriate, mediation.

10. Amendments

We may modify these Terms from time to time. Material changes will be communicated through the platform or by email, and the updated Terms will take effect on the date specified. Continued use of the Services after a change constitutes acceptance of the updated Terms. If you do not agree to a change, you may close your account in accordance with the withdrawal policy.

Contact

If you have any questions about these Terms, please contact us at Leunmillard@gmail.com or at our registered address: Herengracht 482, 1017 CG Amsterdam, Netherlands.

These Terms are complemented by our Privacy Policy, which forms part of your agreement with us.